Terms of Use of www.compuwareonline.com and https://compuwareonline.com

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.compuwareonline.com website.

The domain name www.compuwareonline.com (hereinafter referred to as "Website") is owned by sahana ecom, a partnership Firm  registered with the registerer of firms,  under the statement prescribed by section 58(1) of the Indian partnership Act 1932 with its  branch office at #995, 9th Main, hsr layout, sector 7, Bengaluru - 560102, Karnataka, India (hereinafter referred to as "compuwareonline.com”).Your use of the Website and services and tools are governed by the following terms and conditions ( "Terms of Use" ) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with compuwareonline.com and these terms and conditions including the policies constitute Your binding obligations, with compuwareonline.comFor the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Compuwareonline.com allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our"  shall mean compuwareonline.com

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews,  Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use frequently for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by compuwareonline.com Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.

    • 1. Criteria for Membership

      Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the compuwareonline.com website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Compuwareonline.com reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to compuwareonline.com’s notice or if it is discovered that you are under the age of 18 years.

    • 2. Registration/ Membership and Legal Binding of your Account

      If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

    • 3. Interaction & Communication with Us

      When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

    • 4. Platform for Transaction and Communication

      4.1 The Website is a platform that Users buy / purchase products , submit reviews or comments , view products and their specifications Compuwareonline.com is not and cannot be a party to or control in any manner any transaction between the Website's Users . However Compuwareonline.com reserves all rights to review , moderate, alter, block or delete any comments , email links , email address or id’s , abusive words etc used by the Users in the reviews or comments fields of compuwareonline.com . 

    • 4.2 Compuwareonline.com also reserves the right to remove users , without intimating the user or without giving any reasons, at any point of time at their free wish and will.

    • 4.3 compuwareonline.com retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Further, compuwareonline.com may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of compuwareonline.com and may vary from individual to individual. 

    • 4.4 Compuwareonline.com does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc) of the products or services proposed to be sold or offered to be sold on the Website. We do not manufacture any of the products sold on our website. All warranty commitments are as per manufacturers terms and conditions only . All warranty claims has to made with respective manufacturers using their toll free numbers. However we accept limited responsibility for damage during transit. Which is in accordance with our RMA policies. Please refer to our RMA policies. Our responsibility for any claims by the buyer ceases in 6 hours of receiving the products from the courier delivery . After six hour all claims has to be made with the manufacturer only and it is considered that you have accepted the product is free any kind of damage during transit. .No claim can be made with us and we are not responsible even if there is any transit damage to the product is found after six hours of the User receiving the product. 

    • 4.5 Compuwareonline.com accepts no liability for any errors or omissions on behalf of itself Compuwareonline.com does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of the products , specifications , quality etc. Of the products sold on the website . Although we will strive to maintain the accuracy of the data / Specification / image / model number / brand names of the products to the highest level.

    • 4.6 Compuwareonline.com is not responsible for unsatisfactory performance or any services issues or manufacturing defects / damages of products purchased from us through our website We are also not responsible for delays as a result of products which are out of stock, unavailable or back ordered. All service issues has to be raised directly with the manufacturer only. Our responsibility ceases after 3 hours of delivery of the product/s. After which it will be treated as support from manufacturer. Our responsibility ceases even if there is transit damage and the buyer has not informed us through our RMA claim form within the stipulated time period.

    •  4.7 You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with compuwareonline.com.

    • 5. Proviso

      5.1 Pricing on any product(s) as is reflected on the Website may, due to some technical issue, typographical error or product information or accuracy of the data / Specification / image / model number / brand published by Us may be incorrectly reflected and in such an event compuwareonline.com may cancel such your order(s)and do not claim any responsibility for such errors.

    • 5.2 You release and indemnify compuwareonline.com and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, compuwareonline.com cannot take responsibility or control the comments / URL links / email id’s provided by other Users which is made available on the Website. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe buying when using the Website. 

    • 5.3 We are not responsible for users who are underage persons or people acting under false pretence.

    • 6. Membership Fee

      Membership on the Website is free for buyers. Compuwareonline.com does not charge any fee for browsing and buying on the Website. Compuwareonline.com reserves the right to change its Fee Policy from time to time. In particular, compuwareonline.com may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event compuwareonline.com reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to sahana ecom, owners of the website www.compuwareonline.com

    • 7. Conditions Governing the Use of Our Website

      7.1 Users shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;

    •  7.2 You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity. 

    • 7.3 You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means. 

    • 7.4 You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.

    •  7.5 You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the term compuwareonline.com, compuwareonline or otherwise engage in any conduct or action that might tarnish the image or reputation, You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or compuwareonline.com’s systems or networks, or any systems or networks connected to compuwareonline.com 

    • 7.6 You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website. 

    • 7.7 You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity. 

    • 7.8 You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of compuwareonline.com and / or other brands represented on our website. 

    • 7.9 You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to GST, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding 

    • 7.10 Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Website. 

    • 7.11 YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES.. In no event shall compuwareonline.com assume or have any responsibility or liability for any comments / Content / email id’s / URLs posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. It is possible that other users (including unauthorized users or "hackers") may post / comment or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.

    •  7.12 compuwareonline.com shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services). 

    • 7.13 You descretely agree to abide by the terms and conditions of our payment gateway partner CCAvenvue , Avenues India Pvt. Ltd. , Level II, Plaza Asiad, S.V.Road, Santa Cruz (West), Mumbai – 400054, India. All payment related matters like chargeback etc., will be settled as per terms and conditions of Avenues India Pvt. Ltd.

    • 8. Contents Posted on Site

      8.1 All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, and videos clips (collectively referred to as "Content") are owned by their respective brands / manufacturers / owners. We post pictures / Videos of products either in their original packing condition or as a end product that might be inside the Original Equipment box. We do not claim that the co relation between the data / Specification / image / model number / brand name to be correct, although we strive to maintain the accuracy of the data / Specification / image / model number / brand co relation to the highest level. Users are requested to check with the respective brands website / home page for full details before making a purchase on our website.Compuwareonline.com sells products through the website compuwareonline.com. These products are manufactured by their respective brands. We do not claim any rights over the Brand names / Logos / Copyright symbols that may present on the pictures of the product. Though we try to maintain the highest level of accuracy of data of the products displayed and sold in our website , we do not take any responsibility of the performance , services , warranty issues of the product. Users are requested to check with the respective brands website for full details before making a purchase on our website. 

    • 8.2 Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without compuwareonline.com express prior written consent.

    •  8.3 You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

    • 9. Confidentiality Of User Data

      9.1 We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy. If You object to Your Information being transferred or used in this way please do not use Website.

    •  9.2 We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

    •  9.3 We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. 

    • 9.4 We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

    •  9.5 We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

    • 10. Proviso of Warranties and Liability

      10.1 This Website, all the materials and products and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, compuwareonline.com does not warrant that: 

    •                            * This Website will be constantly available, or available at all; or

    •                            * The information on this Website is complete, true, accurate or non-misleading. 

    • 10.2 Compowareonline.com will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Compuwareonline.com does not warrant that this site; information, Content, materials, product or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components. 

    • 10.3 Nothing on Website constitutes, or is meant to constitute, advice of any kind. if We are unable to deliver such Products due to implications of different state laws, We will return or will give credit for the amount (if any) received, from You, in advance from the sale of such Product that could not be delivered to You. 

    • 10.4 You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates.

    • 10.5 Most of our products carry manufacturer warranty , which is mentioned, if the product has manufacturer warranty or not, on all the product page under the heading “Details” .

    • 10.6 Any issues, legal or non legal arising between the You and the Manufacturer, has to be settled among the both of You only. We cannot be made party to any legal or non legal issues rising between the You and the Manufacturer.

    • 10.7 Many of the components  or Parts sold through our website are sensitive to electrostatic discharge  and require special skills or training to handle these components or parts.  If any failure is caused due to improper handling thus causing the component or part to fail or damage  due to electrostatic discharge , such parts or components cannot be claimed under Warranty either from the manufacturer or from Us, even though these component or product will not have any physical damage. If You  are not trained or skilled to handled these components, please do not buy these components or parts from Our website. In spite of this warning from Us , if you purchase from Our website, We or the Manufacturer will not take any responsibility for the loss incurred buy You for this reason and cannot Involve Us or the Manufacturer on any legal grounds for this loss or failure of these components or parts.

    • 10.8 For Products or parts or components , sold through our website , warranty will be void if there is any sign of burnt / smoked observed on these products or parts or components which is claimed for warranty from the manufacturer. Such parts or components cannot be claimed under Warranty either from the manufacturer or from Us.

    • 10.9 In case of transit damage of product despatched by us , we might do a full / partial / no refund of the invoiced value , if the customer has made full payment in advance only , depending on the damage occured and under what circumstances. No compensation will be provided under any circumstnces , to customers , for any inconvinience caused due to damage of the product, during tranport  Customers  cannot claim, any compensation in the preview of inconvinience caused due to the damage of the invoiced product..

    • 11. Assistance

      11.1 While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

    •                              Lack of authorization for any transaction/s, or 

    •                              Exceeding the preset limit mutually agreed between You and "Bank/s", or 

    •                              Any payment issues arising out of the transaction, or 

    •                              Decline of transaction for any other reason/s 

    • 11.2 All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website. 

    • 11.3 Before shipping / delivering your order to you, We may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users. 

    • 11.4 You have specifically authorized compuwareonline.com or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery. 1

    • 11.5 You agreed to the condition that our Cash On Delivery (COD) will be limited Rs.9000 per day per customer. Any higher value ( more than Rs.9000) purchase value purchase through COD will be automatically blocked for COD mode of payment . In that case customer has to resort to other modes of payment. 

    • 11.6 You agree that your account will be blocked for COD transaction, if your total cash transaction exceeds Rs.1,70,000 per financial year. In that case customer has to resort to other modes of payment. 

    • 11.7 You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Us to purchase the products and /or services from Us using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility. 

    • 11.8 You, as a Buyer, is agreeing with Us through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies. 

    • 11.9 You, as a Buyer, shall electronically notify us by sending a email to allclear@compuwareonline.com, immediately upon receiving the product that you have received the material. Non notification by You of non Delivery within the time period as provided in the policies or transit damage of the product purchased shall be construed as a deemed Delivery in respect of that Transaction or delivered without any transit damage. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.

    • 11.10 You agree that Only products which are mentioned as “Manufacturer warranty : Yes”, on our portal, have toll free support from the manufacturer for post sales support / warranty. All other products do not carry any warranty and are not returnable even under Request Return. 

    • 11.11 You agree to the condition that None of our product price includes installation charges at customer site. Please refer to manufacturers Indian web portal / toll free if installation support is available by the manufacturer in your city/town/village. 

    • 11.12 You agree to the condition that Some products like connectors , cables do not have warranty. Products that do not carry warranty are specified as : “Manufacturer Warranty : NO” on our product page. 

    • 11.13 You agree to the condition that all Refunds / Returns can only be processed through our online Request Return form, as per our Request Return Policy and will be refunded, only if found genuine.

    • 11.14 You agree to the condition that We do not accept any cancellation of orders. 

    • 11.15 You agree to the condition that Our responsibility ceases after 6 hours of delivery. After 6 Hours of delivery , Any issues with the products will be considered as Manufacturing defect and has to be addressed with the manufacturer only. 

    • 11.16 You agree to the condition that All product prices displayed on our portal is inclusive of GST and exclusive of courier charges and GST on Courier charges. 

    • 11.17 You agree that We or the Manufacturer are not responsible for damage caused to products by any third party service providers or by the user or by the owner of the product which makes the manufacturers warranty void. 

    • 11.18 You agree that Ownership of the product is only for the person / organisation we bill to. If ownership is transferred then the warranty becomes void.

    •  11.19 You agree that Warranty / Specifications of products are as per manufacturer’s terms and conditions of the respective brands and that you will strictly governed by the manufacturers terms and conditions.

    •  11.20 You agree not to accept courier deliveries which have physical damage of the packing material or the packing material is wet or the sealed packing is opened. If accepted by You with the conditions mentioned, no claims can be made by the You from Us or the manufacturer. 

    • 11.21 Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received. 

    • 11.22 For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer).

    •  11.23 Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees. 

    • 11.24 For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). 

    • 11.25 Refund shall be conditional and shall be with recourse available to compuwareonline.com in case of any misuse by Buyer. 

    • 11.26 Refund shall be subject to Buyer complying with our Request Return Policy and other Policies. 

    • 11.27 Compuwareonline.com reserves the right to impose limits on the number of Transactions or Transaction Price which compuwareonline.com may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit. 

    • 11.28 Compuwareonline.com reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Compuwareonline.com or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy. 

    • 11.29 Compuwareonline.com may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Compuwareonline.com . As a result of such check if compuwareonline.com is not satisfied with the creditability of the Buyer or genuineness of the Transaction or other reasons at its sole discretion, Compuwareonline.com shall have the right to reject the receipt of / Buyers commitment to pay Transaction Price. For avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’ feature for payment, may be disabled for certain account users, at the sole discretion of Compuwareonline.com.

    • 11.30 As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 2 00 000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card. 

    • 11.31 Buyer shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and compuwareonline.com Website. Buyer's arrangement with Issuing Bank.

    • 11.32 All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company. 

    • 11.33 All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank. .

    • 12. Compuwareonline.com’s Return Policiy – Return Material Authorisation (Request Return) Policy

      Compuwareonline.com return policy seeks to assist Buyers who have received products that they have ordered in a damaged condition or received wrong product / consignment . Kindly click here to know the return policy .If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s has to create a RMA through the Request return link in our home page footer for the product/s he had received form Us, subject to the terms and conditions in our Request return Policy. Reporting of Complaints over phone will not be considered as a registered complaint. Only complaints registered through Request Return form provided at the footer of our website will be accepted as a registered complaint, if it is in accordance with our Request return policy.

    • 13. Protection

      You shall indemnify and hold harmless compuwareonline.com, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy ,Request return Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

    • 14. Place of Jurisdiction

      The place of jurisdiction shall be exclusively in Bangalore. Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India.

    • 15. Legal Issues

      Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. compuwareonline.com make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and compuwareonline.com is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

    • 16. Trademark, Copyright and Restriction

      16.1 This website, compuwareonline.com, is owned, controlled and operated by sahanaecom and products are sold exclusively by Us only as we follow a inventory led ecommerce business model. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights of the respective owners. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the Manufacturer of the product(s), modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. Trademark complaint 

    • 16.2 compuwareonline.com respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to compuwareonline.com at iprinfringe@compuwareonline.com

    • 17. Product specifications / Data Sheets / Pictures / Photos / Model Number etc.

      Compuwareonline.com does not warrant that data sheet / Specification / image / model number / brand name / Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard. Please visit manufacturer’s website for more detailed data sheet / Specification / image / model number / brand name / Product description to clear your doubts and before you make a purchase from our website.

    • 18. Limitation of Liability

      IN NO EVENT SHALL compuwareonline.com BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

    • 19. Cancellation Of Orders

      We do not have facility to cancel orders once they are placed with us. However we take the responsibility of cancelling the order if the goods is not delivered to the You within 16 days of placing the order through our website. We advise You not to accept the courier, if the courier service provider approaches you after 16 days of placing the order. After 16 days of placing the order, and if the product is not delivered, the order automatically stands cancelled.

    • 20. Reward Points Programme

      20.1 Reward Points cannot be encashed. Goods may be purchased using the reward points from Our website www.compuwareonline.com only.

      20.2 We reserve the right to cancel the reward points programme without any prior notice to You. In such case, the pending points held by You will become void and no legal claim can be made on those points.

      20.3 All goods claimed using the reward points are taxable and GST will applied.

      20.4 We reserve the rights to cancel , delete , modify, remove Your points.

      20.5 We reserve the right to remove Users found to misuse the reward point program.

    • 21.Customer Service - Terms and Conditions

      Customers (You) are the Most important persrons to our organisation. We will be providing best of services for our customers (You) .Almost, all our products carry Manufacturer warranty. And post sale services can directly claimed from the manufacturer. We have given Manufacturer toll free number for the customers  (You) to directly call toll free and log in Your complaints. However it is upto the manufacturer to decide if the issue with the product can be covered under warranty or not. 

      If the manufacturer declines to cover a product, that was purchased from our online store,  in warranty due to serial numer not matching with the manufacturers database or the manufacturer claims that this product was not authorised to sold in India and is an "Parallel Import" or "Refurbished" , then the issue will be taken up by our officials and taken care of for the customer.

      Other than the above said condition, all other issues will have to be directly coordinated between the customer  (You) and manufacturer only, and we cannot be involved in any legal confrontations.

      it is the duty of the customers  (You) to check if the serial number and model number  on the sale invoice , and the product they purchased matches. If not , the customer  (You) have to esclate the issue by email to admin@compuwareonline.com with 24 hours of receiving the material. 

      Issues rising with the model number and serial number mismatch with the sale invoice , after 24 hours of delivery will not be accepted. The sale price does not include any type of product installation support, service technician physical  presence for installation or support , telephonic support from sahana ecom or compuwareonlie.com . It is with sole discretion of the Manufacturer to provide any such support and as per the manufacturers terms and conditions.

    • 22. Contact Us

      19.1 Please Contact Us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website. Grievance officer 19.2 In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

    •  Mr.Rahul Nair,

    •  #995, 9th Main, hsr layout, sector 7, 

    • Bengaluru 560102 

    • Email: support@compuwareonline.com

    • Phone: 9789576556  

    • Time: Monday to Friday (10 AM – 5 PM)

This is demo store. No orders will be fulfilled.

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